Contact Center Software Market By Service, Solution, Deployment, Enterprise and End User - Global Industry Analysis And Forecast To 2025

Published On : November 2018 Pages : 140 Category: Information & Communication Technology Report Code : IC111766

Contact Center Software Market By Service (Managed Services, Integration & Deployment, Training & Consulting and Support & Maintenance), Solution (Workforce Optimization, Automatic Call Distribution (ACD), Reporting & Analytics, Call Recording, Interactive Voice Responses (IVR), Computer Telephony Integration (CTI), Dialer, Customer Collaboration and Other Solutions), Deployment (On-premise and Hosted), Enterprise (Small & Medium Enterprise and Large Enterprise) and End User (Traveling & Hospitality, BFSI, IT & Telecom, Consumer Goods & Retail, Healthcare, Government and Other End Users) - Global Industry Analysis And Forecast To 2025  

Industry Outlook

The software for call center is the item that causes the user handle the discussions on business telephone. The telephone groups can utilize the preferred software of call center to handle incoming calls, load automated scripts, track the key metrics of the call center, perform management of workforce, and make outgoing calls for your telephone group. The agents of call center are the telephone colleagues who utilize this software to connect with clients or prospects. Telephone remains an indispensable piece of the channels related to business communication. But, there are also others channels too, for example, social media channels, live chat, emails and so forth which can be outfit contingent upon the business goals.  Therefore, the Contact Center Software Market is anticipated to expand and has tremendous scope during the forecast period. The global Contact Center Software Market anticipated to flourish in the future by growing at a significantly higher CAGR.

Market Segmentation

Based on Service the market is segmented into Managed Services, Integration & Deployment, Training & Consulting and Support & Maintenance. The Integration & Deployment section is leading the market due to increasing utilization of new systems for the contact centers also the integration of these systems.

Based on Solution the market is segmented into Workforce Optimization, Automatic Call Distribution (ACD), Reporting & Analytics, Call Recording, Interactive Voice Responses (IVR), Computer Telephony Integration (CTI), Dialer, Customer Collaboration and Other Solutions. The Interactive Voice Responses (IVR) section is leading the market due to rising demand as the response to queries in quicker in this solution, more helpfulness of these solutions for the customers to solve their problems on their own, etc.

Based on Deployment the market is segmented into On-premise and Hosted. The Hosted section is leading the market owing to rising demand & adoption of these techniques as any problem can be any location by the authorized personals.

Based on Enterprise the market is segmented into Small & Medium Enterprise and Large Enterprise. The Small & Medium Enterprise section is leading the market owing to rising adoption of the solutions for customer care by various organizations.

Based on End User the market is segmented into Traveling & Hospitality, BFSI, IT & Telecom, Consumer Goods & Retail, Healthcare, Government and Other End Users. The demand for these services is increasing from all the end user sectors owing to increasing number of queries, feedbacks, complaints & inquiries by the customers.

Regional Insights

The North American region is leading the global Contact Center Software Market owing to rising awareness & adoption of these software’s by the organization present in this region locally, well developed IT sector present in this region, etc.

Contact Center Software Market, By Region

    • North America
  • U.S.
  • Canada
  • Mexico
    • Europe
  • Germany
  • UK
  • France
  • Russia
  • Italy
  • Rest of Europe
    • Asia-Pacific
  • China
  • Japan
  • South Korea
  • India
  • Southeast Asia
  • Rest of Asia-Pacific
    • South America
  • Brazil
  • Argentina
  • Columbia
  • Rest of South America
    • Middle East and Africa
  • Saudi Arabia
  • UAE
  • Egypt
  • Nigeria
  • South Africa
  • Rest of MEA

Competitive Analysis

The major players in the market are profiled in detail in view of qualities, for example, company portfolio, business strategies, financial overview, recent developments, and market share of the overall industry.

  • Huawei Technologies Co. Ltd.
  • Alcatel-Lucent Enterprise
  • Nice Systems Ltd.
  • Avaya Inc.
  • SAP SE
  • Cisco Systems Inc.
  • Mitel Corporation
  • Enghouse Interactive Inc.
  • Genesys
  • Five9 Inc.

Some of the key questions answered by the report are:          

  • What was the market size in 2014 and forecast from 2015 to 2025?
  • What will be the industry market growth from 2015 to 2025?
  • What are the major drivers, restraints, opportunities, challenges, and industry trends and their impact on the market forecast?
  • What are the major segments leading the market growth and why?
  • Which are the leading players in the market and what are the major strategies adopted by them to sustain the market competition?

Market Classification

o   Contact Center Software Market, By Service, Estimates and Forecast, 2014-2025 ($Million)

o   Managed Services

o   Integration & Deployment

o   Training & Consulting

o   Support & Maintenance

o   Contact Center Software Market, By Solution, Estimates and Forecast, 2014-2025 ($Million)

o   Workforce Optimization

o   Automatic Call Distribution (ACD)

o   Reporting & Analytics

o   Call Recording

o   Interactive Voice Responses (IVR)

o   Computer Telephony Integration (CTI)

o   Dialer

o   Customer Collaboration

o   Other Solutions

o   Contact Center Software Market, By Deployment, Estimates and Forecast, 2014-2025 ($Million)

o   On-premise

o   Hosted

o   Contact Center Software Market, By Enterprise, Estimates and Forecast, 2014-2025 ($Million)

o   Small & Medium Enterprise

o   Large Enterprise

o   Contact Center Software Market, By End User, Estimates and Forecast, 2014-2025 ($Million)

o   Traveling & Hospitality

o   BFSI

o   IT & Telecom

o   Consumer Goods & Retail

o   Healthcare

o   Government

o   Other End Users

o   Market, By Region, Estimates and Forecast, 2014-2025 ($Million)

o   North America

§  North America Contact Center Software Market, By Country

o   U.S. Contact Center Software Market

o   Canada Contact Center Software Market

o   Mexico Contact Center Software Market

o   Europe

§  Europe Contact Center Software Market, By Country

o   Germany Contact Center Software Market

o   UK Contact Center Software Market

o   France Contact Center Software Market

o   Russia Contact Center Software Market

o   Italy Contact Center Software Market

o   Rest of Europe Contact Center Software Market

o   Asia-Pacific

§  Asia-Pacific Contact Center Software Market, By Country

o   China Contact Center Software Market

o   Japan Contact Center Software Market

o   South Korea  Contact Center Software Market

o   India Contact Center Software Market

o   Southeast Asia Contact Center Software Market

o   Rest of Asia-Pacific Contact Center Software Market

o   South America

§  South America Contact Center Software Market, By Country

o   Brazil Contact Center Software Market

o   Argentina Contact Center Software Market

o   Columbia Contact Center Software Market

o   Rest of South America Contact Center Software Market

o   Middle East and Africa

§  Middle East and Africa Contact Center Software Market, By Country

o   Saudi Arabia Contact Center Software Market

o   UAE Contact Center Software Market

o   Egypt Contact Center Software Market

o   Nigeria Contact Center Software Market

o   South Africa Contact Center Software Market

o   Rest of MEA Contact Center Software Market

Table of Contents:

1.       Introduction

1.1.     Report Description

2.       Executive Summary

2.1.     Key Highlights

3.       Market Overview

3.1.     Introduction

3.1.1.  Market Definition

3.1.2.  Market Segmentation

3.2.     Market Dynamics

3.2.1.  Drivers

3.2.2.  Restraints

3.2.3.  Opportunities

3.3.     SWOT Analysis

4.       Market Analysis by Regions

4.1.     North America (United States, Canada and Mexico)

4.1.1.  United States Market Status and Outlook (2014-2025)

4.1.2.  Canada Market Status and Outlook (2014-2025)

4.1.3.  Mexico Market Status and Outlook (2014-2025)

4.2.     Europe (Germany, France, UK, Russia, Italy and Rest of Europe)

4.2.1.  Germany Market Status and Outlook (2014-2025)

4.2.2.  France Market Status and Outlook (2014-2025)

4.2.3.  UK Market Status and Outlook (2014-2025)

4.2.4.  Russia Market Status and Outlook (2014-2025)

4.2.5.  Italy Market Status and Outlook (2014-2025)

4.2.6.  Rest of Europe Market Status and Outlook (2014-2025)

4.3.     Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Rest of Asia-Pacific)

4.3.1.  China Market Status and Outlook (2014-2025)

4.3.2.  Japan Market Status and Outlook (2014-2025)

4.3.3.  Korea Market Status and Outlook (2014-2025)

4.3.4.  India Market Status and Outlook (2014-2025)

4.3.5.  Southeast Asia Market Status and Outlook (2014-2025)

4.3.6.  Rest of Asia-Pacific Market Status and Outlook (2014-2025)

4.4.     South America (Brazil, Argentina, Columbia and Rest of South America)

4.4.1.  Brazil Market Status and Outlook (2014-2025)

4.4.2.  Argentina Market Status and Outlook (2014-2025)

4.4.3.  Columbia Market Status and Outlook (2014-2025)

4.4.4.  Rest of South America Market Status and Outlook (2014-2025)

4.5.     Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa and Rest of MEA)

4.5.1.  Saudi Arabia Market Status and Outlook (2014-2025)

4.5.2.  United Arab Emirates Market Status and Outlook (2014-2025)

4.5.3.  Egypt Market Status and Outlook (2014-2025)

4.5.4.  Nigeria Market Status and Outlook (2014-2025)

4.5.5.  South Africa Market Status and Outlook (2014-2025)

4.5.6.  Turkey Market Status and Outlook (2014-2025)

4.5.7.  Rest of Middle East and Africa Market Status and Outlook (2014-2025)

5.       Contact Center Software  Market, By Service

5.1.     Introduction

5.2.     Global Contact Center Software  Revenue and Market Share by Service (2014-2018)

5.2.1.  Global Contact Center Software  Revenue and Revenue Share by Service (2014-2018)

5.3.     Managed Services

5.3.1.  Global Managed Services Revenue and Growth Rate (2014-2018)

5.4.     Integration & Deployment

5.4.1.  Global Integration & Deployment Revenue and Growth Rate (2014-2018)

5.5.     Training & Consulting

5.5.1.  Global Training & Consulting Revenue and Growth Rate (2014-2018)

5.6.     Support & Maintenance

5.6.1.  Global Support & Maintenance Revenue and Growth Rate (2014-2018)

6.       Contact Center Software  Market, By Solution

6.1.     Introduction

6.2.     Global Contact Center Software  Revenue and Market Share by Solution (2014-2018)

6.2.1.  Global Contact Center Software  Revenue and Revenue Share by Solution (2014-2018)

6.3.     Workforce Optimization

6.3.1.  Global Workforce Optimization Revenue and Growth Rate (2014-2018)

6.4.     Automatic Call Distribution (ACD)

6.4.1.  Global Automatic Call Distribution (ACD) Revenue and Growth Rate (2014-2018)

6.5.     Reporting & Analytics

6.5.1.  Global Reporting & Analytics Revenue and Growth Rate (2014-2018)

6.6.     Call Recording

6.6.1.  Global Call Recording Revenue and Growth Rate (2014-2018)

6.7.     Interactive Voice Responses (IVR)

6.7.1.  Global Interactive Voice Responses (IVR) Revenue and Growth Rate (2014-2018)

6.8.     Computer Telephony Integration (CTI)

6.8.1.  Global Computer Telephony Integration (CTI) Revenue and Growth Rate (2014-2018)

6.9.     Dialer

6.9.1.  Global Dialer Revenue and Growth Rate (2014-2018)

6.10. Customer Collaboration

6.10.1.      Global Customer Collaboration Revenue and Growth Rate (2014-2018)

6.11. Other Solutions

6.11.1.      Global Other Solutions Revenue and Growth Rate (2014-2018)

7.       Contact Center Software  Market, By Deployment

7.1.     Introduction

7.2.     Global Contact Center Software  Revenue and Market Share by Deployment (2014-2018)

7.2.1.  Global Contact Center Software  Revenue and Revenue Share by Deployment (2014-2018)

7.3.     On-premise

7.3.1.  Global On-premise Revenue and Growth Rate (2014-2018)

7.4.     Hosted

7.4.1.  Global Hosted Revenue and Growth Rate (2014-2018)

8.       Contact Center Software  Market, By Enterprise

8.1.     Introduction

8.2.     Global Contact Center Software  Revenue and Market Share by Enterprise (2014-2018)

8.2.1.  Global Contact Center Software  Revenue and Revenue Share by Enterprise (2014-2018)

8.3.     Small & Medium Enterprise

8.3.1.  Global Small & Medium Enterprise Revenue and Growth Rate (2014-2018)

8.4.     Large Enterprise

8.4.1.  Global Large Enterprise Revenue and Growth Rate (2014-2018)

9.       Contact Center Software  Market, By End User

9.1.     Introduction

9.2.     Global Contact Center Software  Revenue and Market Share by End User (2014-2018)

9.2.1.  Global Contact Center Software  Revenue and Revenue Share by End User (2014-2018)

9.3.     Traveling & Hospitality

9.3.1.  Global Traveling & Hospitality Revenue and Growth Rate (2014-2018)

9.4.     BFSI

9.4.1.  Global BFSI Revenue and Growth Rate (2014-2018)

9.5.     IT & Telecom

9.5.1.  Global IT & Telecom Revenue and Growth Rate (2014-2018)

9.6.     Consumer Goods & Retail

9.6.1.  Global Consumer Goods & Retail Revenue and Growth Rate (2014-2018)

9.7.     Healthcare

9.7.1.  Global Healthcare Revenue and Growth Rate (2014-2018)

9.8.     Government

9.8.1.  Global Government Revenue and Growth Rate (2014-2018)

9.9.     Other End Users

9.9.1.  Global Other End Users Revenue and Growth Rate (2014-2018)

10.    Contact Center Software  Market, By Region

10.1. Introduction

10.2. Global Contact Center Software  Revenue and Market Share by Regions

10.2.1.      Global Contact Center Software  Revenue by Regions (2014-2018)

10.3. North America Contact Center Software  by Countries

10.3.1.      North America Contact Center Software  Revenue and Growth Rate (2014-2018)

10.3.2.      North America Contact Center Software  Revenue (Million USD) by Countries (2014-2018)

10.3.3.      United States

10.3.3.1. United States Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.3.4.      Canada

10.3.4.1. Canada Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.3.5.      Mexico

10.3.5.1. Mexico Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.4. Europe Contact Center Software  by Countries

10.4.1.      Europe Contact Center Software  Revenue and Growth Rate (2014-2018)

10.4.2.      Europe Contact Center Software  Revenue (Million USD) by Countries (2014-2018)

10.4.3.      Germany

10.4.3.1. Germany Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.4.4.      France

10.4.4.1. France Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.4.5.      UK

10.4.5.1. UK Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.4.6.      Russia

10.4.6.1. Russia Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.4.7.      Italy

10.4.7.1. Italy Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.4.8.      Rest of Europe

10.4.8.1. Rest of Europe Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.5. Asia-Pacific Contact Center Software  by Countries

10.5.1.      Asia-Pacific Contact Center Software  Revenue and Growth Rate (2014-2018)

10.5.2.      Asia-Pacific Contact Center Software  Revenue (Million USD) by Countries (2014-2018)

10.5.3.      China

10.5.3.1. China Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.5.4.      Japan

10.5.4.1. Japan Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.5.5.      Korea

10.5.5.1. Korea Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.5.6.      India

10.5.6.1. India Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.5.7.      Southeast Asia

10.5.7.1. Southeast Asia Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.5.8.      Rest of Asia-Pacific

10.5.8.1. Rest of Asia-Pacific Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.6. South America Contact Center Software  by Countries

10.6.1.      South America Contact Center Software  Revenue and Growth Rate (2014-2018)

10.6.2.      South America Contact Center Software  Revenue (Million USD) by Countries (2014-2018)

10.6.3.      Brazil

10.6.3.1. Brazil Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.6.4.      Argentina

10.6.4.1. Argentina Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.6.5.      Columbia

10.6.5.1. Columbia Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.6.6.      Rest of South America

10.6.6.1. Rest of South America Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.7. Middle East and Africa Contact Center Software  by Countries

10.7.1.      Middle East and Africa Contact Center Software  Revenue and Growth Rate (2014-2018)

10.7.2.      Middle East and Africa Contact Center Software  Revenue (Million USD) by Countries (2014-2018)

10.7.3.      Saudi Arabia

10.7.3.1. Saudi Arabia Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.7.4.      United Arab Emirates

10.7.4.1. United Arab Emirates Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.7.5.      Egypt

10.7.5.1. Egypt Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.7.6.      Nigeria

10.7.6.1. Nigeria Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.7.7.      South Africa

10.7.7.1. South Africa Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.7.8.      Turkey

10.7.8.1. Turkey Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

10.7.9.      Rest of Middle East and Africa

10.7.9.1. Rest of Middle East and Africa Contact Center Software  Revenue (Millions USD) and Growth Rate (2014-2018)

11.    Company Profiles

11.1. Huawei Technologies Co. Ltd.

11.1.1.      Business Overview

11.1.2.       Service Portfolio

11.1.3.      Strategic Developments

11.1.4.       Revenue and Market Share

11.2. Alcatel-Lucent Enterprise

11.2.1.      Business Overview

11.2.2.       Service Portfolio

11.2.3.      Strategic Developments

11.2.4.       Revenue and Market Share

11.3. Nice Systems Ltd.

11.3.1.      Business Overview

11.3.2.       Service Portfolio

11.3.3.      Strategic Developments

11.3.4.       Revenue and Market Share

11.4. Avaya Inc.

11.4.1.      Business Overview

11.4.2.       Service Portfolio

11.4.3.      Strategic Developments

11.4.4.       Revenue and Market Share

11.5. SAP SE

11.5.1.      Business Overview

11.5.2.       Service Portfolio

11.5.3.      Strategic Developments

11.5.4.       Revenue and Market Share

11.6. Cisco Systems Inc.

11.6.1.      Business Overview

11.6.2.       Service Portfolio

11.6.3.      Strategic Developments

11.6.4.       Revenue and Market Share

11.7. Mitel Corporation

11.7.1.      Business Overview

11.7.2.       Service Portfolio

11.7.3.      Strategic Developments

11.7.4.       Revenue and Market Share

11.8. Enghouse Interactive Inc.

11.8.1.      Business Overview

11.8.2.       Service Portfolio

11.8.3.      Strategic Developments

11.8.4.       Revenue and Market Share

11.9. Genesys

11.9.1.      Business Overview

11.9.2.       Service Portfolio

11.9.3.      Strategic Developments

11.9.4.       Revenue and Market Share

11.10.                   Five9 Inc.

11.10.1.  Business Overview

11.10.2.   Service Portfolio

11.10.3.  Strategic Developments

11.10.4.   Revenue and Market Share

12.    Global Contact Center Software  Market Competition, by Manufacturer

12.1. Global Contact Center Software  Revenue and Market Share by Manufacturer (2016-2017)

12.2. Global Contact Center Software  Price By Region (2016-2017)

12.3. Top 5 Contact Center Software  Manufacturer Market Share

12.4. Market Competition Trend

13.    Contact Center Software  Market Forecast (2018-2025)

13.1. Global Contact Center Software  Revenue (Millions USD) and Growth Rate (2018-2025)

13.2. Contact Center Software  Market Forecast by Regions (2018-2025)

13.2.1.      North America Contact Center Software  Market Forecast (2018-2025)

13.2.1.1. United States Contact Center Software  Market Forecast (2018-2025)

13.2.1.2. Canada Contact Center Software  Market Forecast (2018-2025)

13.2.1.3. Mexico Contact Center Software  Market Forecast (2018-2025)

13.2.2.      Europe Contact Center Software  Market Forecast (2018-2025)

13.2.2.1. Germany Contact Center Software  Market Forecast (2018-2025)

13.2.2.2. France Contact Center Software  Market Forecast (2018-2025)

13.2.2.3. UK Contact Center Software  Market Forecast (2018-2025)

13.2.2.4. Russia Contact Center Software  Market Forecast (2018-2025)

13.2.2.5. Italy Contact Center Software  Market Forecast (2018-2025)

13.2.2.6. Rest of Europe Contact Center Software  Market Forecast (2018-2025)

13.2.3.      Asia-Pacific Contact Center Software  Market Forecast (2018-2025)

13.2.3.1. China Contact Center Software  Market Forecast (2018-2025)

13.2.3.2. Japan Contact Center Software  Market Forecast (2018-2025)

13.2.3.3. Korea Contact Center Software  Market Forecast (2018-2025)

13.2.3.4. India Contact Center Software  Market Forecast (2018-2025)

13.2.3.5. Southeast Asia Contact Center Software  Market Forecast (2018-2025)

13.2.3.6. Rest of Asia-Pacific Contact Center Software  Market Forecast (2018-2025)

13.2.4.      South America Contact Center Software  Market Forecast (2018-2025)

13.2.4.1. Brazil Contact Center Software  Market Forecast (2018-2025)

13.2.4.2. Argentina Contact Center Software  Market Forecast (2018-2025)

13.2.4.3. Columbia Contact Center Software  Market Forecast (2018-2025)

13.2.4.4. Rest of South America Contact Center Software  Market Forecast (2018-2025)

13.2.5.      Middle East and Africa Contact Center Software  Market Forecast (2018-2025)

13.2.5.1. Saudi Arabia Contact Center Software  Market Forecast (2018-2025)

13.2.5.2. United Arab Emirates Contact Center Software  Market Forecast (2018-2025)

13.2.5.3. Egypt Contact Center Software  Market Forecast (2018-2025)

13.2.5.4. Nigeria Contact Center Software  Market Forecast (2018-2025)

13.2.5.5. South Africa Contact Center Software  Market Forecast (2018-2025)

13.2.5.6. Turkey Contact Center Software  Market Forecast (2018-2025)

13.2.5.7. Rest of Middle East and Africa Contact Center Software  Market Forecast (2018-2025)

13.3. Contact Center Software  Market Forecast by Service (2018-2025)

13.3.1.      Contact Center Software  Forecast by Service (2018-2025)

13.3.2.      Contact Center Software  Market Share Forecast by Service (2018-2025)

13.4. Contact Center Software  Market Forecast by Solution (2018-2025)

13.4.1.      Contact Center Software  Forecast by Solution (2018-2025)

13.4.2.      Contact Center Software  Market Share Forecast by Solution (2018-2025)

13.5. Contact Center Software  Market Forecast by Deployment (2018-2025)

13.5.1.      Contact Center Software  Forecast by Deployment (2018-2025)

13.5.2.      Contact Center Software  Market Share Forecast by Deployment (2018-2025)

13.6. Contact Center Software  Market Forecast by Enterprise (2018-2025)

13.6.1.      Contact Center Software  Forecast by Enterprise (2018-2025)

13.6.2.      Contact Center Software  Market Share Forecast by Enterprise (2018-2025)

13.7. Contact Center Software  Market Forecast by End User (2018-2025)

13.7.1.      Contact Center Software  Forecast by End User (2018-2025)

13.7.2.      Contact Center Software  Market Share Forecast by End User (2018-2025)


List of Tables

List of Tables and Figures:

Figure United States Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Canada Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Mexico Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Germany Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure France Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure UK Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Russia Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Italy Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Rest of Europe Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure China Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Japan Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Korea Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure India Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Southeast Asia Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Rest of Asia-Pacific Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Brazil Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Argentina Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Columbia Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Rest of South America Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Saudi Arabia Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure United Arab Emirates Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Egypt Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Nigeria Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure South Africa Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Turkey Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Figure Rest of Middle East and Africa Contact Center Software Revenue (Million USD) and Growth Rate (2014-2025)
Table Global Contact Center Software Revenue and Revenue Share by Service (2014-2018)
Figure Global Managed Services Revenue and Growth Rate (2014-2018)
Figure Global Integration & Deployment Revenue and Growth Rate (2014-2018)
Figure Global Training & Consulting Revenue and Growth Rate (2014-2018)
Figure Global Support & Maintenance Revenue and Growth Rate (2014-2018)
Table Global Contact Center Software Revenue and Revenue Share by Solution (2014-2018)
Figure Global Workforce Optimization Revenue and Growth Rate (2014-2018)
Figure Global Automatic Call Distribution (ACD) Revenue and Growth Rate (2014-2018)
Figure Global Reporting & Analytics Revenue and Growth Rate (2014-2018)
Figure Global Call Recording Revenue and Growth Rate (2014-2018)
Figure Global Interactive Voice Responses (IVR) Revenue and Growth Rate (2014-2018)
Figure Global Computer Telephony Integration (CTI) Revenue and Growth Rate (2014-2018)
Figure Global Dialer Revenue and Growth Rate (2014-2018)
Figure Global Customer Collaboration Revenue and Growth Rate (2014-2018)
Figure Global Other Solutions Revenue and Growth Rate (2014-2018)
Table Global Contact Center Software Revenue and Revenue Share by Deployment (2014-2018)
Figure Global On-premise Revenue and Growth Rate (2014-2018)
Figure Global Hosted Revenue and Growth Rate (2014-2018)
Table Global Contact Center Software Revenue and Revenue Share by Enterprise (2014-2018)
Figure Global Small & Medium Enterprise Revenue and Growth Rate (2014-2018)
Figure Global Large Enterprise Revenue and Growth Rate (2014-2018)
Table Global Contact Center Software Revenue and Revenue Share by End User (2014-2018)
Figure Global Traveling & Hospitality Revenue and Growth Rate (2014-2018)
Figure Global BFSI Revenue and Growth Rate (2014-2018)
Figure Global IT & Telecom Revenue and Growth Rate (2014-2018)
Figure Global Consumer Goods & Retail Revenue and Growth Rate (2014-2018)
Figure Global Healthcare Revenue and Growth Rate (2014-2018)
Figure Global Government Revenue and Growth Rate (2014-2018)
Figure Global Other End Users Revenue and Growth Rate (2014-2018)
Table Global Contact Center Software Revenue by Regions (2014-2018)
Figure North America Contact Center Software Growth Rate (2014-2018)
Figure North America Contact Center Software Revenue and Growth Rate (2014-2018)
Figure North America Contact Center Software by Countries (2014-2018)
Figure North America Contact Center Software Revenue (Million USD) by Countries (2014-2018)
Figure United States Contact Center Software Growth Rate (2014-2018)
Figure United States Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Canada Contact Center Software Growth Rate (2014-2018)
Figure Canada Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Mexico Contact Center Software Growth Rate (2014-2018)
Figure Mexico Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Europe Contact Center Software Growth Rate (2014-2018)
Figure Europe Contact Center Software Revenue and Growth Rate (2014-2018)
Figure Europe Contact Center Software by Countries (2014-2018)
Figure Europe Contact Center Software Revenue (Million USD) by Countries (2014-2018)
Figure Germany Contact Center Software Growth Rate (2014-2018)
Figure Germany Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure France Contact Center Software Growth Rate (2014-2018)
Figure France Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure UK Contact Center Software Growth Rate (2014-2018)
Figure UK Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Russia Contact Center Software Growth Rate (2014-2018)
Figure Russia Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Italy Contact Center Software Growth Rate (2014-2018)
Figure Italy Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Rest of Europe Contact Center Software Growth Rate (2014-2018)
Figure Rest of Europe Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Asia-Pacific Contact Center Software Growth Rate (2014-2018)
Figure Asia-Pacific Contact Center Software Revenue and Growth Rate (2014-2018)
Figure Asia-Pacific Contact Center Software by Countries (2014-2018)
Figure Asia-Pacific Contact Center Software Revenue (Million USD) by Countries (2014-2018)
Figure China Contact Center Software Growth Rate (2014-2018)
Figure China Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Japan Contact Center Software Growth Rate (2014-2018)
Figure Japan Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Korea Contact Center Software Growth Rate (2014-2018)
Figure Korea Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure India Contact Center Software Growth Rate (2014-2018)
Figure India Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Southeast Asia Contact Center Software Growth Rate (2014-2018)
Figure Southeast Asia Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Rest of Asia-Pacific Contact Center Software Growth Rate (2014-2018)
Figure Rest of Asia-Pacific Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure South America Contact Center Software Growth Rate (2014-2018)
Figure South America Contact Center Software Revenue and Growth Rate (2014-2018)
Figure South America Contact Center Software by Countries (2014-2018)
Figure South America Contact Center Software Revenue (Million USD) by Countries (2014-2018)
Figure Brazil Contact Center Software Growth Rate (2014-2018)
Figure Brazil Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Argentina Contact Center Software Growth Rate (2014-2018)
Figure Argentina Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Columbia Contact Center Software Growth Rate (2014-2018)
Figure Columbia Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Rest of South America Contact Center Software Growth Rate (2014-2018)
Figure Rest of South America Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Middle East and Africa Contact Center Software Growth Rate (2014-2018)
Figure Middle East and Africa Contact Center Software Revenue and Growth Rate (2014-2018)
Figure Middle East and Africa Contact Center Software by Countries (2014-2018)
Figure Middle East and Africa Contact Center Software Revenue (Million USD) by Countries (2014-2018)
Figure Saudi Arabia Contact Center Software Growth Rate (2014-2018)
Figure Saudi Arabia Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure United Arab Emirates Contact Center Software Growth Rate (2014-2018)
Figure United Arab Emirates Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Egypt Contact Center Software Growth Rate (2014-2018)
Figure Egypt Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Nigeria Contact Center Software Growth Rate (2014-2018)
Figure Nigeria Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure South Africa Contact Center Software Growth Rate (2014-2018)
Figure South Africa Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Turkey Contact Center Software Growth Rate (2014-2018)
Figure Turkey Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Rest of Middle East and Africa Contact Center Software Growth Rate (2014-2018)
Figure Rest of Middle East and Africa Contact Center Software Revenue (Millions USD) and Growth Rate (2014-2018)
Table Huawei Technologies Co. Ltd. Contact Center Software Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Alcatel-Lucent Enterprise Contact Center Software Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Nice Systems Ltd. Contact Center Software Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Avaya Inc. Contact Center Software Price, Revenue, Gross Margin and Market Share (2016-2017)
Table SAP SE Contact Center Software Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Cisco Systems Inc. Contact Center Software Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Mitel Corporation Contact Center Software Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Enghouse Interactive Inc. Contact Center Software Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Genesys Contact Center Software Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Five9 Inc. Contact Center Software Price, Revenue, Gross Margin and Market Share (2016-2017)
Figure Global Contact Center Software Market Share by Manufacturer
Figure Global Contact Center Software Revenue and Market Share by Manufacturer
Table Global Contact Center Software Price by Region (2016-2017)
Figure Top 5 Contact Center Software Manufacturer (Revenue) Market Share
Figure Market Competition Trend
Figure Global Contact Center Software Revenue (Millions USD) and Growth Rate (2018-2025)
Table Contact Center Software Market Forecast by Regions (2018-2025)
Figure North America Contact Center Software Market Forecast (2018-2025)
Figure United States Contact Center Software Market Forecast (2018-2025)
Figure Canada Contact Center Software Market Forecast (2018-2025)
Figure Mexico Contact Center Software Market Forecast (2018-2025)
Figure Europe Contact Center Software Market Forecast (2018-2025)
Figure Germany Contact Center Software Market Forecast (2018-2025)
Figure France Contact Center Software Market Forecast (2018-2025)
Figure UK Contact Center Software Market Forecast (2018-2025)
Figure Russia Contact Center Software Market Forecast (2018-2025)
Figure Italy Contact Center Software Market Forecast (2018-2025)
Figure Rest of Europe Contact Center Software Market Forecast (2018-2025)
Figure Asia-Pacific Contact Center Software Market Forecast (2018-2025)
Figure China Contact Center Software Market Forecast (2018-2025)
Figure Japan Contact Center Software Market Forecast (2018-2025)
Figure Korea Contact Center Software Market Forecast (2018-2025)
Figure India Contact Center Software Market Forecast (2018-2025)
Figure Southeast Asia Contact Center Software Market Forecast (2018-2025)
Figure Rest of Asia-Pacific Contact Center Software Market Forecast (2018-2025)
Figure South America Contact Center Software Market Forecast (2018-2025)
Figure Brazil Contact Center Software Market Forecast (2018-2025)
Figure Argentina Contact Center Software Market Forecast (2018-2025)
Figure Columbia Contact Center Software Market Forecast (2018-2025)
Figure Rest of South America Contact Center Software Market Forecast (2018-2025)
Figure Middle East and Africa Contact Center Software Market Forecast (2018-2025)
Figure Saudi Arabia Contact Center Software Market Forecast (2018-2025)
Figure United Arab Emirates Contact Center Software Market Forecast (2018-2025)
Figure Egypt Contact Center Software Market Forecast (2018-2025)
Figure Nigeria Contact Center Software Market Forecast (2018-2025)
Figure South Africa Contact Center Software Market Forecast (2018-2025)
Figure Turkey Contact Center Software Market Forecast (2018-2025)
Figure Rest of Middle East and Africa Contact Center Software Market Forecast (2018-2025)
Figure Global Contact Center Software Forecast by Service (2018-2025)
Figure Global Contact Center Software Market Share Forecast by Service (2018-2025)
Figure Global Contact Center Software Forecast by Service (2018-2025)
Figure Global Contact Center Software Forecast by Solution (2018-2025)
Figure Global Contact Center Software Market Share Forecast by Solution (2018-2025)
Figure Global Contact Center Software Forecast by Solution (2018-2025)
Figure Global Contact Center Software Forecast by Deployment (2018-2025)
Figure Global Contact Center Software Market Share Forecast by Deployment (2018-2025)
Figure Global Contact Center Software Forecast by Deployment (2018-2025)
Figure Global Contact Center Software Forecast by Enterprise (2018-2025)
Figure Global Contact Center Software Market Share Forecast by Enterprise (2018-2025)
Figure Global Contact Center Software Forecast by Enterprise (2018-2025)
Figure Global Contact Center Software Forecast by End User (2018-2025)
Figure Global Contact Center Software Market Share Forecast by End User (2018-2025)
Figure Global Contact Center Software Forecast by End User (2018-2025)

Please Note: Data related to the Companies are subject to Availability.


Research Methodology

We use both primary as well as secondary research for our market surveys, estimates and for developing forecast. Our research process commence by analyzing the problem which enable us to design the scope for our research study. Our research process is uniquely designed with enough flexibility to adjust according to changing nature of products and markets, while retaining core element to ensure reliability and accuracy in research findings. We understand both macro and micro-economic factors to evaluate and forecast different market segments.

Data Mining

Data is extensively collected through various secondary sources such as annual reports, investor presentations, SEC filings, and other corporate publications. We also refer trade magazines, technical journals, paid databases such as Factiva and Bloomberg, industry trade journals, scientific journals, and social media data to understand market dynamics and industry trends. Further, we also conduct primary research to understand market drivers, restraints, opportunities, challenges, and competitive scenario to build our analysis.

Data Collection Matrix

Data Collection Matrix

Supply Side

Demand Side

Primary Data Sources

  • Manufacturers
  • Distributors & Wholesalers
  • GPOs
  • Physicians/Specialist
  • Healthcare Providers
  • Consumers

Secondary Data Sources

  • Annual Reports/SEC Filings/ Investor Presentations/ Press Releases
  • Government/Associations Publications
  • Case Studies
  • Reference Customers

 

Market Modeling and Forecasting

We use epidemiology and capital equipment-based models to forecast market size of different segments at country and regional level.

  • Epidemiology-based Forecasting Model: This method uses epidemiology data gathered through various publications and from physicians to estimate population of patients, flow of treatment of individual disease and therapies. The data collected through this method includes statics on incidence of disease, population suffering from disease, and treatment population. This method is used to understand:
  • Number of patients for particular device or medical procedure and
  • Repeated use of particular device depending on health and condition of patient
  • Capital-based Forecasting Model: This method of forecasting is based on number of replacements, installed-based and new sales of capital equipment used in various healthcare and diagnostic centers. These three parameters are calculated and forecast is developed. Installation base is calculated as average number of units per facility; while sales for particular year is calculated from number of new and replace units. Secondary data is collected through various supply chain intermediaries and opinion leaders to arrive at installation and sales rate. These techniques help our analysts in validating market and developed market estimates and forecast.

We do forecast on basis of several parameters such as market drivers, market opportunities, industry trends government regulations, raw materials supply and trade dynamics to ensure relevance of forecast with market scenario. With increasing need to granulized information, we used bottom-up methodology for forecasting where we evaluate each regional segment differently and combined all forecast to develop final market forecast.

Data Validation

We believe primary research is a very important tool in analyzing and forecasting different markets. In order to make sure accuracy of our findings, our team conducts primary interviews at every stage of research to gain deep insights into current business environment and future trends and key developments in market. This includes use of various methods such as telephonic interviews, focus groups, face to face interviews and questionnaires to validate our research from all aspects. We validate our data through primary research from key industry leaders such as CEO, product managers, marketing managers, suppliers, distributors, and consumers are frequently interviewed. These interviews provide valuable insights which help us to have better market understanding besides validating our estimates and forecast.

Data Triangulation

data triangulation

Industry Analysis

Qualitative Data

Quantitative Data (2017-2025)

  • Market Dynamics (Drivers, Restraints, and Challenges)
  • Industry Trend Analysis
  • Market Opportunities
  • Government Policies and Regulations, Patent Analysis, and Reimbursement Policies
  • Porter’s Five Forces and PESTLE Analysis
  • Key Developments and Competitive Landscape
  • Market Assessment and Forecast
  • Market Assessment and Forecast, By Product
  • Market Assessment and Forecast, By Technology
  • Market Assessment and Forecast, By Application
  • Market Assessment and Forecast, By End User
  • Market Assessment and Forecast, By Region/Country

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