Business Process Outsourcing (BPO) Market By Service and End User - Global Industry Analysis And Forecast To 2025

Published On : November 2018 Pages : 170 Category: Information & Communication Technology Report Code : IC111917

Business Process Outsourcing (BPO) Market By Service (Customer Services, Finance & Accounting, Procurement & Supply Chain, Human Resources, Knowledge Process Outsourcing and Other Services) and End User (Retail, Banking, Financial Services & Insurance (BFSI), Healthcare, IT & Telecommunication, Manufacturing and Other End Users) - Global Industry Analysis And Forecast To 2025

Industry Outlook

The business process outsourcing (BPO) is the subset of the process of outsourcing which includes the contracting of the responsibilities and operations of the particular business procedure to the third-party service organization. Initially, it was related with the production firms, for example, Coca-Cola which outsourced substantial portions of the supply chain. The BPO is normally classified into the back office outsourcing that incorporates inward business capacities, for example, finance and accounting or HR, and the front office outsourcing, that incorporates services related to client, for example, services of contact center (client care). Therefore, the Business Process Outsourcing (BPO) Market is anticipated to expand and has tremendous scope during the forecast period. The global Business Process Outsourcing (BPO) Market anticipated to flourish in the future by growing at a significantly higher CAGR.

Market Segmentation

By Service the market is segmented into Customer Services, Finance & Accounting, Procurement & Supply Chain, Human Resources, Knowledge Process Outsourcing and Other Services. The Customer Services section is leading the market owing to increasing number of service centers that need the technical support offline & online and few other factors.

By End User the market is segmented into Retail, Banking, Financial Services & Insurance (BFSI), Healthcare, IT & Telecommunication, Manufacturing and Other End Users. The Banking, Financial Services & Insurance (BFSI) section is leading the market with more than quarter share of the market owing to various reasons which include the services offered by this section.

Regional Insights

The European region is leading the global Business Process Outsourcing (BPO) Market with around quarter market share owing to factor like; the customization & flexibility of the services offered that meet the needs of the individual, increasing demand for the technology of cloud computing, etc.

Business Process Outsourcing (BPO) Market, By Region

    • North America
  • U.S.
  • Canada
  • Mexico
    • Europe
  • Germany
  • UK
  • France
  • Russia
  • Italy
  • Rest of Europe
    • Asia-Pacific
  • China
  • Japan
  • South Korea
  • India
  • Southeast Asia
  • Rest of Asia-Pacific
    • South America
  • Brazil
  • Argentina
  • Columbia
  • Rest of South America
    • Middle East and Africa
  • Saudi Arabia
  • UAE
  • Egypt
  • Nigeria
  • South Africa
  • Rest of MEA

Competitive Analysis

The major players in the market are profiled in detail in view of qualities, for example, company portfolio, business strategies, financial overview, recent developments, and market share of the overall industry.

  • Amdocs
  • Accenture
  • Sodexo
  • Infosys Limited
  • HCL Technologies Limited
  • TTEC Holdings Inc.
  • CBRE Group Inc.
  • NCR Corporation
  • Capgemini
  • Wipro Limited

Some of the key questions answered by the report are:          

  • What was the market size in 2014 and forecast from 2015 to 2025?
  • What will be the industry market growth from 2015 to 2025?
  • What are the major drivers, restraints, opportunities, challenges, and industry trends and their impact on the market forecast?
  • What are the major segments leading the market growth and why?
  • Which are the leading players in the market and what are the major strategies adopted by them to sustain the market competition?

Market Classification

o   Business Process Outsourcing (BPO) Market, By Service, Estimates and Forecast, 2014-2025 ($Million)

o   Customer Services

o   Finance & Accounting

o   Procurement & Supply Chain

o   Human Resources

o   Knowledge Process Outsourcing

o   Other Services

o   Business Process Outsourcing (BPO) Market, By End User, Estimates and Forecast, 2014-2025 ($Million)

o   Retail

o   Banking, Financial Services & Insurance (BFSI)

o   Healthcare

o   IT & Telecommunication

o   Manufacturing

o   Other End Users

o   Business Process Outsourcing (BPO) Market, By Region, Estimates and Forecast, 2014-2025 ($Million)

o   North America

§  North America Business Process Outsourcing (BPO) Market , By Country

o   U.S. Business Process Outsourcing (BPO) Market

o   Canada Business Process Outsourcing (BPO) Market

o   Mexico Business Process Outsourcing (BPO) Market

o   Europe

§  Europe Business Process Outsourcing (BPO) Market , By Country

o   Germany Business Process Outsourcing (BPO) Market

o   UK Business Process Outsourcing (BPO) Market

o   France Business Process Outsourcing (BPO) Market

o   Russia Business Process Outsourcing (BPO) Market

o   Italy Business Process Outsourcing (BPO) Market

o   Rest of Europe Business Process Outsourcing (BPO) Market

o   Asia-Pacific

§  Asia-Pacific Business Process Outsourcing (BPO) Market , By Country

o   China Business Process Outsourcing (BPO) Market

o   Japan Business Process Outsourcing (BPO) Market

o   South Korea  Business Process Outsourcing (BPO) Market

o   India Business Process Outsourcing (BPO) Market

o   Southeast Asia Business Process Outsourcing (BPO) Market

o   Rest of Asia-Pacific Business Process Outsourcing (BPO) Market

o   South America

§  South America Business Process Outsourcing (BPO) Market , By Country

o   Brazil Business Process Outsourcing (BPO) Market

o   Argentina Business Process Outsourcing (BPO) Market

o   Columbia Business Process Outsourcing (BPO) Market

o   Rest of South America Business Process Outsourcing (BPO) Market

o   Middle East and Africa

§  Middle East and Africa Business Process Outsourcing (BPO) Market , By Country

o   Saudi Arabia Business Process Outsourcing (BPO) Market

o   UAE Business Process Outsourcing (BPO) Market

o   Egypt Business Process Outsourcing (BPO) Market

o   Nigeria Business Process Outsourcing (BPO) Market

o   South Africa Business Process Outsourcing (BPO) Market

o   Rest of MEA Business Process Outsourcing (BPO) Market

Table of Contents:

1.       Introduction

1.1.     Report Description

2.       Executive Summary

2.1.     Key Highlights

3.       Market Overview

3.1.     Introduction

3.1.1.  Market Definition

3.1.2.  Market Segmentation

3.2.     Market Dynamics

3.2.1.  Drivers

3.2.2.  Restraints

3.2.3.  Opportunities

3.3.     SWOT Analysis

4.       Market Analysis by Regions

4.1.     North America (United States, Canada and Mexico)

4.1.1.  United States Market Status and Outlook (2014-2025)

4.1.2.  Canada Market Status and Outlook (2014-2025)

4.1.3.  Mexico Market Status and Outlook (2014-2025)

4.2.     Europe (Germany, France, UK, Russia, Italy and Rest of Europe)

4.2.1.  Germany Market Status and Outlook (2014-2025)

4.2.2.  France Market Status and Outlook (2014-2025)

4.2.3.  UK Market Status and Outlook (2014-2025)

4.2.4.  Russia Market Status and Outlook (2014-2025)

4.2.5.  Italy Market Status and Outlook (2014-2025)

4.2.6.  Rest of Europe Market Status and Outlook (2014-2025)

4.3.     Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Rest of Asia-Pacific)

4.3.1.  China Market Status and Outlook (2014-2025)

4.3.2.  Japan Market Status and Outlook (2014-2025)

4.3.3.  Korea Market Status and Outlook (2014-2025)

4.3.4.  India Market Status and Outlook (2014-2025)

4.3.5.  Southeast Asia Market Status and Outlook (2014-2025)

4.3.6.  Rest of Asia-Pacific Market Status and Outlook (2014-2025)

4.4.     South America (Brazil, Argentina, Columbia and Rest of South America)

4.4.1.  Brazil Market Status and Outlook (2014-2025)

4.4.2.  Argentina Market Status and Outlook (2014-2025)

4.4.3.  Columbia Market Status and Outlook (2014-2025)

4.4.4.  Rest of South America Market Status and Outlook (2014-2025)

4.5.     Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa and Rest of MEA)

4.5.1.  Saudi Arabia Market Status and Outlook (2014-2025)

4.5.2.  United Arab Emirates Market Status and Outlook (2014-2025)

4.5.3.  Egypt Market Status and Outlook (2014-2025)

4.5.4.  Nigeria Market Status and Outlook (2014-2025)

4.5.5.  South Africa Market Status and Outlook (2014-2025)

4.5.6.  Turkey Market Status and Outlook (2014-2025)

4.5.7.  Rest of Middle East and Africa Market Status and Outlook (2014-2025)

5.       Business Process Outsourcing (BPO) Market, By Service

5.1.     Introduction

5.2.     Global Business Process Outsourcing (BPO) Revenue and Market Share by Service (2014-2018)

5.2.1.  Global Business Process Outsourcing (BPO) Revenue and Revenue Share by Service (2014-2018)

5.3.     Customer Services

5.3.1.  Global Customer Services Revenue and Growth Rate (2014-2018)

5.4.     Finance & Accounting

5.4.1.  Global Finance & Accounting Revenue and Growth Rate (2014-2018)

5.5.     Procurement & Supply Chain

5.5.1.  Global Procurement & Supply Chain Revenue and Growth Rate (2014-2018)

5.6.     Human Resources

5.6.1.  Global Human Resources Revenue and Growth Rate (2014-2018)

5.7.     Knowledge Process Outsourcing

5.7.1.  Global Knowledge Process Outsourcing Revenue and Growth Rate (2014-2018)

5.8.     Other Services

5.8.1.  Global Other Services Revenue and Growth Rate (2014-2018)

6.       Business Process Outsourcing (BPO) Market, By End User

6.1.     Introduction

6.2.     Global Business Process Outsourcing (BPO) Revenue and Market Share by End User (2014-2018)

6.2.1.  Global Business Process Outsourcing (BPO) Revenue and Revenue Share by End User (2014-2018)

6.3.     Retail

6.3.1.  Global Retail Revenue and Growth Rate (2014-2018)

6.4.     Banking, Financial Services & Insurance (BFSI)

6.4.1.  Global Banking, Financial Services & Insurance (BFSI) Revenue and Growth Rate (2014-2018)

6.5.     Healthcare

6.5.1.  Global Healthcare Revenue and Growth Rate (2014-2018)

6.6.     IT & Telecommunication

6.6.1.  Global IT & Telecommunication Revenue and Growth Rate (2014-2018)

6.7.     Manufacturing

6.7.1.  Global Manufacturing Revenue and Growth Rate (2014-2018)

6.8.     Other End Users

6.8.1.  Global Other End Users Revenue and Growth Rate (2014-2018)

7.       Business Process Outsourcing (BPO) Market, By Region

7.1.     Introduction

7.2.     Global Business Process Outsourcing (BPO) Revenue and Market Share by Regions

7.2.1.  Global Business Process Outsourcing (BPO) Revenue by Regions (2014-2018)

7.3.     North America Business Process Outsourcing (BPO) by Countries

7.3.1.  North America Business Process Outsourcing (BPO) Revenue and Growth Rate (2014-2018)

7.3.2.  North America Business Process Outsourcing (BPO) Revenue (Million USD) by Countries (2014-2018)

7.3.3.  United States

7.3.3.1.  United States Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.3.4.  Canada

7.3.4.1.  Canada Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.3.5.  Mexico

7.3.5.1.  Mexico Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.4.     Europe Business Process Outsourcing (BPO) by Countries

7.4.1.  Europe Business Process Outsourcing (BPO) Revenue and Growth Rate (2014-2018)

7.4.2.  Europe Business Process Outsourcing (BPO) Revenue (Million USD) by Countries (2014-2018)

7.4.3.  Germany

7.4.3.1.  Germany Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.4.4.  France

7.4.4.1.  France Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.4.5.  UK

7.4.5.1.  UK Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.4.6.  Russia

7.4.6.1.  Russia Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.4.7.  Italy

7.4.7.1.  Italy Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.4.8.  Rest of Europe

7.4.8.1.  Rest of Europe Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.5.     Asia-Pacific Business Process Outsourcing (BPO) by Countries

7.5.1.  Asia-Pacific Business Process Outsourcing (BPO) Revenue and Growth Rate (2014-2018)

7.5.2.  Asia-Pacific Business Process Outsourcing (BPO) Revenue (Million USD) by Countries (2014-2018)

7.5.3.  China

7.5.3.1.  China Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.5.4.  Japan

7.5.4.1.  Japan Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.5.5.  Korea

7.5.5.1.  Korea Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.5.6.  India

7.5.6.1.  India Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.5.7.  Southeast Asia

7.5.7.1.  Southeast Asia Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.5.8.  Rest of Asia-Pacific

7.5.8.1.  Rest of Asia-Pacific Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.6.     South America Business Process Outsourcing (BPO) by Countries

7.6.1.  South America Business Process Outsourcing (BPO) Revenue and Growth Rate (2014-2018)

7.6.2.  South America Business Process Outsourcing (BPO) Revenue (Million USD) by Countries (2014-2018)

7.6.3.  Brazil

7.6.3.1.  Brazil Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.6.4.  Argentina

7.6.4.1.  Argentina Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.6.5.  Columbia

7.6.5.1.  Columbia Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.6.6.  Rest of South America

7.6.6.1.  Rest of South America Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.7.     Middle East and Africa Business Process Outsourcing (BPO) by Countries

7.7.1.  Middle East and Africa Business Process Outsourcing (BPO) Revenue and Growth Rate (2014-2018)

7.7.2.  Middle East and Africa Business Process Outsourcing (BPO) Revenue (Million USD) by Countries (2014-2018)

7.7.3.  Saudi Arabia

7.7.3.1.  Saudi Arabia Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.7.4.  United Arab Emirates

7.7.4.1.  United Arab Emirates Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.7.5.  Egypt

7.7.5.1.  Egypt Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.7.6.  Nigeria

7.7.6.1.  Nigeria Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.7.7.  South Africa

7.7.7.1.  South Africa Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.7.8.  Turkey

7.7.8.1.  Turkey Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

7.7.9.  Rest of Middle East and Africa

7.7.9.1.  Rest of Middle East and Africa Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)

8.       Company Profiles

8.1.     Amdocs

8.1.1.  Business Overview

8.1.2.   Service Portfolio

8.1.3.  Strategic Developments

8.1.4.   Revenue and Market Share

8.2.     Accenture

8.2.1.  Business Overview

8.2.2.   Service Portfolio

8.2.3.  Strategic Developments

8.2.4.   Revenue and Market Share

8.3.     Sodexo

8.3.1.  Business Overview

8.3.2.   Service Portfolio

8.3.3.  Strategic Developments

8.3.4.   Revenue and Market Share

8.4.     Infosys Limited

8.4.1.  Business Overview

8.4.2.   Service Portfolio

8.4.3.  Strategic Developments

8.4.4.   Revenue and Market Share

8.5.     HCL Technologies Limited

8.5.1.  Business Overview

8.5.2.   Service Portfolio

8.5.3.  Strategic Developments

8.5.4.   Revenue and Market Share

8.6.     TTEC Holdings Inc.

8.6.1.  Business Overview

8.6.2.   Service Portfolio

8.6.3.  Strategic Developments

8.6.4.   Revenue and Market Share

8.7.     CBRE Group Inc.

8.7.1.  Business Overview

8.7.2.   Service Portfolio

8.7.3.  Strategic Developments

8.7.4.   Revenue and Market Share

8.8.     NCR Corporation

8.8.1.  Business Overview

8.8.2.   Service Portfolio

8.8.3.  Strategic Developments

8.8.4.   Revenue and Market Share

8.9.     Capgemini

8.9.1.  Business Overview

8.9.2.   Service Portfolio

8.9.3.  Strategic Developments

8.9.4.   Revenue and Market Share

8.10. Wipro Limited

8.10.1.      Business Overview

8.10.2.       Service Portfolio

8.10.3.      Strategic Developments

8.10.4.       Revenue and Market Share

9.       Global Business Process Outsourcing (BPO) Market Competition, by Manufacturer

9.1.     Global Business Process Outsourcing (BPO) Revenue and Market Share by Manufacturer (2016-2017)

9.2.     Global Business Process Outsourcing (BPO) Price By Region (2016-2017)

9.3.     Top 5 Business Process Outsourcing (BPO) Manufacturer Market Share

9.4.     Market Competition Trend

10.    Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.1. Global Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2018-2025)

10.2. Business Process Outsourcing (BPO) Market Forecast by Regions (2018-2025)

10.2.1.      North America Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.1.1. United States Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.1.2. Canada Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.1.3. Mexico Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.2.      Europe Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.2.1. Germany Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.2.2. France Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.2.3. UK Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.2.4. Russia Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.2.5. Italy Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.2.6. Rest of Europe Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.3.      Asia-Pacific Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.3.1. China Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.3.2. Japan Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.3.3. Korea Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.3.4. India Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.3.5. Southeast Asia Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.3.6. Rest of Asia-Pacific Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.4.      South America Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.4.1. Brazil Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.4.2. Argentina Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.4.3. Columbia Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.4.4. Rest of South America Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.5.      Middle East and Africa Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.5.1. Saudi Arabia Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.5.2. United Arab Emirates Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.5.3. Egypt Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.5.4. Nigeria Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.5.5. South Africa Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.5.6. Turkey Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.2.5.7. Rest of Middle East and Africa Business Process Outsourcing (BPO) Market Forecast (2018-2025)

10.3. Business Process Outsourcing (BPO) Market Forecast by Service (2018-2025)

10.3.1.      Business Process Outsourcing (BPO) Forecast by Service (2018-2025)

10.3.2.      Business Process Outsourcing (BPO) Market Share Forecast by Service (2018-2025)

10.4. Business Process Outsourcing (BPO) Market Forecast by End User (2018-2025)

10.4.1.      Business Process Outsourcing (BPO) Forecast by End User (2018-2025)

10.4.2.      Business Process Outsourcing (BPO) Market Share Forecast by End User (2018-2025)


List of Tables

List of Tables and Figures:

Figure United States Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Canada Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Mexico Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Germany Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure France Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure UK Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Russia Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Italy Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Rest of Europe Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure China Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Japan Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Korea Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure India Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Southeast Asia Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Rest of Asia-Pacific Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Brazil Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Argentina Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Columbia Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Rest of South America Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Saudi Arabia Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure United Arab Emirates Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Egypt Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Nigeria Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure South Africa Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Turkey Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Figure Rest of Middle East and Africa Business Process Outsourcing (BPO) Revenue (Million USD) and Growth Rate (2014-2025)
Table Global Business Process Outsourcing (BPO) Revenue and Revenue Share by Service (2014-2018)
Figure Global Customer Services Revenue and Growth Rate (2014-2018)
Figure Global Finance & Accounting Revenue and Growth Rate (2014-2018)
Figure Global Procurement & Supply Chain Revenue and Growth Rate (2014-2018)
Figure Global Human Resources Revenue and Growth Rate (2014-2018)
Figure Global Knowledge Process Outsourcing Revenue and Growth Rate (2014-2018)
Figure Global Other Services Revenue and Growth Rate (2014-2018)
Table Global Business Process Outsourcing (BPO) Revenue and Revenue Share by End User (2014-2018)
Figure Global Retail Revenue and Growth Rate (2014-2018)
Figure Global Banking, Financial Services & Insurance (BFSI) Revenue and Growth Rate (2014-2018)
Figure Global Healthcare Revenue and Growth Rate (2014-2018)
Figure Global IT & Telecommunication Revenue and Growth Rate (2014-2018)
Figure Global Manufacturing Revenue and Growth Rate (2014-2018)
Figure Global Other End Users Revenue and Growth Rate (2014-2018)
Table Global Business Process Outsourcing (BPO) Revenue by Regions (2014-2018)
Figure North America Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure North America Business Process Outsourcing (BPO) Revenue and Growth Rate (2014-2018)
Figure North America Business Process Outsourcing (BPO) by Countries (2014-2018)
Figure North America Business Process Outsourcing (BPO) Revenue (Million USD) by Countries (2014-2018)
Figure United States Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure United States Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Canada Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Canada Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Mexico Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Mexico Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Europe Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Europe Business Process Outsourcing (BPO) Revenue and Growth Rate (2014-2018)
Figure Europe Business Process Outsourcing (BPO) by Countries (2014-2018)
Figure Europe Business Process Outsourcing (BPO) Revenue (Million USD) by Countries (2014-2018)
Figure Germany Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Germany Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure France Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure France Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure UK Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure UK Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Russia Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Russia Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Italy Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Italy Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Rest of Europe Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Rest of Europe Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Asia-Pacific Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Asia-Pacific Business Process Outsourcing (BPO) Revenue and Growth Rate (2014-2018)
Figure Asia-Pacific Business Process Outsourcing (BPO) by Countries (2014-2018)
Figure Asia-Pacific Business Process Outsourcing (BPO) Revenue (Million USD) by Countries (2014-2018)
Figure China Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure China Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Japan Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Japan Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Korea Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Korea Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure India Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure India Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Southeast Asia Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Southeast Asia Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Rest of Asia-Pacific Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Rest of Asia-Pacific Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure South America Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure South America Business Process Outsourcing (BPO) Revenue and Growth Rate (2014-2018)
Figure South America Business Process Outsourcing (BPO) by Countries (2014-2018)
Figure South America Business Process Outsourcing (BPO) Revenue (Million USD) by Countries (2014-2018)
Figure Brazil Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Brazil Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Argentina Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Argentina Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Columbia Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Columbia Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Rest of South America Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Rest of South America Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Middle East and Africa Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Middle East and Africa Business Process Outsourcing (BPO) Revenue and Growth Rate (2014-2018)
Figure Middle East and Africa Business Process Outsourcing (BPO) by Countries (2014-2018)
Figure Middle East and Africa Business Process Outsourcing (BPO) Revenue (Million USD) by Countries (2014-2018)
Figure Saudi Arabia Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Saudi Arabia Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure United Arab Emirates Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure United Arab Emirates Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Egypt Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Egypt Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Nigeria Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Nigeria Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure South Africa Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure South Africa Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Turkey Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Turkey Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Figure Rest of Middle East and Africa Business Process Outsourcing (BPO) Growth Rate (2014-2018)
Figure Rest of Middle East and Africa Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2014-2018)
Table Amdocs Business Process Outsourcing (BPO) Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Accenture Business Process Outsourcing (BPO) Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Sodexo Business Process Outsourcing (BPO) Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Infosys Limited Business Process Outsourcing (BPO) Price, Revenue, Gross Margin and Market Share (2016-2017)
Table HCL Technologies Limited Business Process Outsourcing (BPO) Price, Revenue, Gross Margin and Market Share (2016-2017)
Table TTEC Holdings Inc. Business Process Outsourcing (BPO) Price, Revenue, Gross Margin and Market Share (2016-2017)
Table CBRE Group Inc. Business Process Outsourcing (BPO) Price, Revenue, Gross Margin and Market Share (2016-2017)
Table NCR Corporation Business Process Outsourcing (BPO) Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Capgemini Business Process Outsourcing (BPO) Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Wipro Limited Business Process Outsourcing (BPO) Price, Revenue, Gross Margin and Market Share (2016-2017)
Figure Global Business Process Outsourcing (BPO) Market Share by Manufacturer
Figure Global Business Process Outsourcing (BPO) Revenue and Market Share by Manufacturer
Table Global Business Process Outsourcing (BPO) Price by Region (2016-2017)
Figure Top 5 Business Process Outsourcing (BPO) Manufacturer (Revenue) Market Share
Figure Market Competition Trend
Figure Global Business Process Outsourcing (BPO) Revenue (Millions USD) and Growth Rate (2018-2025)
Table Business Process Outsourcing (BPO) Market Forecast by Regions (2018-2025)
Figure North America Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure United States Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Canada Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Mexico Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Europe Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Germany Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure France Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure UK Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Russia Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Italy Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Rest of Europe Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Asia-Pacific Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure China Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Japan Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Korea Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure India Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Southeast Asia Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Rest of Asia-Pacific Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure South America Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Brazil Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Argentina Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Columbia Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Rest of South America Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Middle East and Africa Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Saudi Arabia Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure United Arab Emirates Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Egypt Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Nigeria Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure South Africa Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Turkey Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Rest of Middle East and Africa Business Process Outsourcing (BPO) Market Forecast (2018-2025)
Figure Global Business Process Outsourcing (BPO) Forecast by Service (2018-2025)
Figure Global Business Process Outsourcing (BPO) Market Share Forecast by Service (2018-2025)
Figure Global Business Process Outsourcing (BPO) Forecast by Service (2018-2025)
Figure Global Business Process Outsourcing (BPO) Forecast by End User (2018-2025)
Figure Global Business Process Outsourcing (BPO) Market Share Forecast by End User (2018-2025)
Figure Global Business Process Outsourcing (BPO) Forecast by End User (2018-2025)

Please Note: Data related to the Companies are subject to Availability.


Research Methodology

We use both primary as well as secondary research for our market surveys, estimates and for developing forecast. Our research process commence by analyzing the problem which enable us to design the scope for our research study. Our research process is uniquely designed with enough flexibility to adjust according to changing nature of products and markets, while retaining core element to ensure reliability and accuracy in research findings. We understand both macro and micro-economic factors to evaluate and forecast different market segments.

Data Mining

Data is extensively collected through various secondary sources such as annual reports, investor presentations, SEC filings, and other corporate publications. We also refer trade magazines, technical journals, paid databases such as Factiva and Bloomberg, industry trade journals, scientific journals, and social media data to understand market dynamics and industry trends. Further, we also conduct primary research to understand market drivers, restraints, opportunities, challenges, and competitive scenario to build our analysis.

Data Collection Matrix

Data Collection Matrix

Supply Side

Demand Side

Primary Data Sources

  • Manufacturers
  • Distributors & Wholesalers
  • GPOs
  • Physicians/Specialist
  • Healthcare Providers
  • Consumers

Secondary Data Sources

  • Annual Reports/SEC Filings/ Investor Presentations/ Press Releases
  • Government/Associations Publications
  • Case Studies
  • Reference Customers

 

Market Modeling and Forecasting

We use epidemiology and capital equipment-based models to forecast market size of different segments at country and regional level.

  • Epidemiology-based Forecasting Model: This method uses epidemiology data gathered through various publications and from physicians to estimate population of patients, flow of treatment of individual disease and therapies. The data collected through this method includes statics on incidence of disease, population suffering from disease, and treatment population. This method is used to understand:
  • Number of patients for particular device or medical procedure and
  • Repeated use of particular device depending on health and condition of patient
  • Capital-based Forecasting Model: This method of forecasting is based on number of replacements, installed-based and new sales of capital equipment used in various healthcare and diagnostic centers. These three parameters are calculated and forecast is developed. Installation base is calculated as average number of units per facility; while sales for particular year is calculated from number of new and replace units. Secondary data is collected through various supply chain intermediaries and opinion leaders to arrive at installation and sales rate. These techniques help our analysts in validating market and developed market estimates and forecast.

We do forecast on basis of several parameters such as market drivers, market opportunities, industry trends government regulations, raw materials supply and trade dynamics to ensure relevance of forecast with market scenario. With increasing need to granulized information, we used bottom-up methodology for forecasting where we evaluate each regional segment differently and combined all forecast to develop final market forecast.

Data Validation

We believe primary research is a very important tool in analyzing and forecasting different markets. In order to make sure accuracy of our findings, our team conducts primary interviews at every stage of research to gain deep insights into current business environment and future trends and key developments in market. This includes use of various methods such as telephonic interviews, focus groups, face to face interviews and questionnaires to validate our research from all aspects. We validate our data through primary research from key industry leaders such as CEO, product managers, marketing managers, suppliers, distributors, and consumers are frequently interviewed. These interviews provide valuable insights which help us to have better market understanding besides validating our estimates and forecast.

Data Triangulation

data triangulation

Industry Analysis

Qualitative Data

Quantitative Data (2017-2025)

  • Market Dynamics (Drivers, Restraints, and Challenges)
  • Industry Trend Analysis
  • Market Opportunities
  • Government Policies and Regulations, Patent Analysis, and Reimbursement Policies
  • Porter’s Five Forces and PESTLE Analysis
  • Key Developments and Competitive Landscape
  • Market Assessment and Forecast
  • Market Assessment and Forecast, By Product
  • Market Assessment and Forecast, By Technology
  • Market Assessment and Forecast, By Application
  • Market Assessment and Forecast, By End User
  • Market Assessment and Forecast, By Region/Country

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